Artificial Intelligence (AI) is revolutionizing the mortgage industry. AI-powered tools can automate basic processes and make many areas more efficient. Artificial intelligence technology can also simplify the mortgage application process.
If you are a mortgage broker, this can bring many benefits to you and your clients. Read on to find out the ways in which artificial intelligence is helping to improve the mortgage industry.
Customer service
No software can replace the human touch. However, AI can augment your customer service offerings. In particular, an AI-enabled chatbot can respond to initial customer inquiries. First time applicants can use it to ask questions and learn more about the lending process.
But the benefits don’t stop there. The AI can also screen applicants. Then, he can connect them with the loan option that best suits their needs. This will serve them well as they continue through the process. As a result, your clients will be able to choose loan options with a higher chance of qualifying.
Chat bot with artificial intelligence, digital assistant concept. The man communicates with the artificial intelligence through dialogue.
Automation of routine processes
AI tools can automate routine aspects of the mortgage application process. This makes your practice faster and more efficient.
For example, AI tools can process borrower pre-qualification forms more efficiently. They’ll be happier with the results – and more likely to stick with your company for the final loan.
Faster loan approval
Artificial intelligence can analyze large amounts of data. As a result, loan approval and underwriting will be fast and efficient. Automation also reduces errors that creep in through manual data entry. Eliminating these errors can increase your speed.
Customers can expect faster decisions, which leads to greater satisfaction and confidence. Reducing underwriting times also improves company efficiency. By using artificial intelligence in loan approvals, you can save money as well as increase your customer volume.
Options for non-traditional borrowers
The traditional mortgage application process requires borrowers to provide documents such as:
- Bank data
- W2s
- tax revenue
- Other sources of income
Lenders will additionally ask for your credit report. They will then use this information to consider the creditworthiness of the borrower. But not everyone fits this model. Freelancers and business owners may lack traditional income data. Those with low credit may be able to qualify using other data.
AI-powered software can make it easier to evaluate non-traditional borrowers. This allows you to serve a broader market – and it may also give you a competitive advantage.
Document management
The mortgage application process requires several forms. An AI-powered program can keep them all in order. You may already rely on a cloud-based storage system for easy document retrieval. But AI will help you store, evaluate and retrieve any documents you need.
It’s like having a digital assistant at your fingertips. You and your team can accomplish more with a focus on superior customer service.
Do more with less
Welcome to the future of lending. BNTouch helps you grow customer relationships. A CRM allows you to build a better mortgage pipeline. Your customers will also appreciate your online customer portal. To see these features in action, contact BNTouch to schedule a demo.
To learn more or schedule a demo, contact BNTouch today.
